About Us
We are Nigeria's leading retail bank. We emerged from the largest merger and consolidation in Nigeria's banking industry. Following the landmark banking consolidation spear-headed by the Central Bank of Nigeria, (CBN), nine financial institutions with competences in investment banking, corporate and retail banking came together in January 2006 to form Unity Bank Plc.
We have 222 business offices spread across the country and we are working to increase this number in the nearest future. We are Nigeria's 7th largest bank by business locations. Our Head Office is at 785, Herbert Macaulay Way, Central Business District, Abuja, while the Head Office annexe is at 290A Akin Olugbade Street, Victoria Island, Lagos.
Board of Directors
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| Prof. A. L. Mabogunje, CON, NNOM | Chairman |
| Alhaji Falalu Bello OFR, FCIB | Group Managing Director |
| Mr. Felix Ohiwerei, OFR | Director |
| Senator Samaila Mamman, OFR | Director |
| Hajiya Bola M. Shagaya | Director |
| Alhaji Abubakar Sadauki | Director |
| Alhaji Umaru S. Ndanusa, OON | Director |
| Dr. Adedeji Adeleke | Director |
| Alhaji Muhammad Babangida | Director |
| Engr. Ahmed Ibrahim | Director |
| Dr. Evans Woherem | Group Executive Director |
| Alhaji Lamis S. Dikko | Group Executive Director |
| Alhaji Ado Y. Wanka | Group Executive Director |
| Alhaji Rislanudeen Muhammad | Group Executive Director |
| Mr. Adekunle Oyinloye | Group Executive Director |
| Mrs. Aisha A. Abraham | Group Company Secretary |
Technology
Our Banking application,‘BANKS’ runs on the latest oracle 10g platform with capability for multiple sequences and responses. The application is highly integrated embedded with Straight-Through-Processing (STP) features deployed in web enabled architecture. The application is sitting on the state-of-the-art Real Application Cluster (RAC) servers.
This has made it possible for all our 216 branches to provide services 24/7 online-real time as they are linked via a robust network platform comprising fiber optic, high speed RADIO and VSAT.
Other applications deployed and functions include:
- RTGS - For interbank transactions;
- E-FASS - To cater for all regulatory returns;
- T-24 - CBN Based Banking Solution;
- SWIFT - To facilitate all international transfer operations;
- ACI Software - an anti money laundering software;
- Oracle E-Business suite (ERP) – For all Human Capital Management issues like;
- E-Payment – To facilitate payment to federal contractors and civil servants;
- PBviews and Intelliviews - To cater for our Bank Performance and Management Systems which includes the staff performance appraisal and the Enterprise Performance Appraisal;
- Postilion Real-time - ATM Switching Software;
- Postilion Office - ATM Reporting Tool;
- Post Card - ATM Card Management Solution;
- Etranzact – An E-Banking Solution;
- PayDirect – To enable Collection like PHCN etc;
- Unity Explorer – To enable Card Management and Transaction Alert Registration;
- Human Capital Portal – For staff ID Card Application, Leave Processing and Staff Search;
- Web School - School Collection Portal which allows for school fees payment, registration, result checking etc;
- E-Recruitment – For Nigerian Army recruitment exercise;
- Enterprise Information Management (EITM) – To monitor the bank’s Network, Infrastructure bank wide and User Management;
- E-Policy - Enterprise Security Solution;
- Lotus Domino – For electronic Mailing and Chatting;
- Business Object - For Management Information System Reporting;
- Unity Portal - For Enterprise Information Sharing;
- Western Union Money Transfer
Adoption of New Nomenclature
Following the impressive performance of most our subsidiaries, a Management retreat was held in February, 2009 where it was agreed that Unity Bank and its compendium of subsidiaries will adopt an Integrated Group Structure. Therefore, going forward, Unity Bank Plc and its subsidiaries will adopt a new nomenclature that includes “Group”. We are now ‘UNITY BANK GROUP’. The members of this Group include:
Subsidiaries:
1) Unity Capital & Trust Limited
2) Caranda Management Services LTD
3) Unity Registrars LTD
4) Northlink Insurance Brokers LTD
5) Newdevco Investments & Securities LTD
6) UnityKapital Assurance PLC
7) Pelican Prints LTD
8) Unity Bank BDC
9) Hexali Properties Limited
Associate Companies:
1. FUG Pension LTD
2. Kakawa Discount House LTD
3. First Securites Discount House LTD
4. Banque Internationale Du Benin, Cotonou, Benin Republic
5. African xport-Import Bank, Cairo, Egypt
6. ICHL Nig LTD
The department saddled with the responsibility of monitoring and coordinating the subsidiaries will be referred to as ‘Group Integration Office’.
Rebranding
Unity bank has changed is corporate brand. We have modified our corporate signature and changed our colour schemes to capture the essence of the distinctive attributes and values that will define the way we run our business in the medium and long-term. The objective is to create a refreshing and reinvigorating “look and feel” through our new corporate brand assets. Our strategy is to drive our reputational capital by building a corporate perception of meaningful partnership with our stakeholders and embedding a new culture that is driven by competent talent and characterized by quality service and improved systems and processes expected of a 21st century bank.
Our re-branding will equally result in significant changes to the architecture of our business premises nation-wide. Our aim is to create a natural warmth which will dilute the rigid seriousness that is peculiar to most business environments. This will create a welcoming and caring atmosphere for our customers and will be comparable to any world class business venue.
We are injecting more practical meaning into our business values by embedding our new thinking on the minds of our employees. We believe that the behaviour of our people at the point of service will define our reputation. This in turn will impact on the success our business. Our acculturation process was conceived to communicate the new brand values across board, establish clear line-of sight between our daily operations and the vision of the entire business. It aims to create verifiable monitoring processes and platforms for continuous training of our employees to ensure long-term sustainability.
We have created a quality assurance system to ensure consistency in the application of our corporate brand assets bank-wide. We are confident that teamwork can be further enhanced when the fidelity of such assets are maintained without compromise in all the locations where we have established business. To us, such discipline is the surest way to sustain the desired blend of physical assets with the intangible attributes and brand values that our new assets are designed to communicate without words.
Unity Bank’s rebranding is a product of an innate desire to build a distinct banking service identity by redefining what we stand for, what we can do and what we can achieve through team work and continuous talent development geared at exceeding customer satisfaction.
The Brand Union (formally Enterprise IG) of South Africa are our brand consultants. They are one of the world's most reputable brand management firms. To date, all our brand assets have been developed and approved by the bank's Management and Board. Implementation has commenced and our new corporate identity was unveiled on December 15, 2009.
Operational Structure
The Bank’s operation is divided into five zones and each zone is headed by a Group Executive Director or a Zonal Head:
1. Abuja Central Zone Lamis Shehu Dikko (Group Executive Director)
2. Lagos and West Zone Adekunle Oyinloye (Group Executive Director)
3. North, North Zone Rislanudeen Muhammad (Group Executive. Director)
4. South, South Zone Yusuf Ahmed ( Zonal Head)
5. North East Zone Saidu Jallo ( Zonal Head)
We have seventeen (17) regional offices in Lagos Island, Lagos Mainland, Ibadan, Benin, Port Harcourt, Kano, Abuja, Kaduna, Bauchi, Minna, Maiduguri, Apapa, Enugu, Makurdi, Yola, Dutse and Sokoto. This helps it to maintain one of the fastest decision making processes in the industry today.
As the Nigerian financial sector grows, we are gradually transforming into a financial supermarket with subsidiaries covering Insurance, Pensions Fund Management, Share Registration and Stock broking. In this regard, we have majority shareholding in FUG Pensions Limited. Northlink Insurance Brokers, Caranda Management Services Ltd, Pelican Press and Unity Registrars Ltd. In consolidating this strategic business direction, Unity Bank has equally acquired majority shares in UnityKapital Assurance Plc, a leading insurance company.
Today, we are one of the largest employers of labour in Nigeria and contributor to its gross domestic product (GDP). The Bank and its subsidiaries employ about 5,000 people.
In the first year of operation, we grew our balance sheet size by 295%, profitability also grew by 418% to N2.37billion, which is equivalent to USD 20.43m. The result of our second year of operation also holds great promise.
Mission
To create superior wealth for our stakeholders
Vision
To be one of the top five financial services institutions in Nigeria by 2012
Vision Driven Strategic Objectives
a) Financial
• Attain a set minimum balance sheet size with respect to Asset size and profitability by the year 2012. This is referred to as 5-in-5 taking it from 2008 to 2012.
• Achieve Industry Top 5 position in rate of “Return on Equity”
• Achieve Industry Top 5 ratio of Income to cost
b) Customer
• Build a superior customer service environment within Unity Bank
c) Technology
• Significantly improve Technology leverage within the Bank
d) Human Capital
• Build a winning human capacity and spirit
e) Retail Focus
• Build the nation’s number 1 retail Bank
Business Values
Teamwork - all levels of staff within the bank work together to ensure our commitments to stakeholders are delivered
Passion - we are driven by the desire to exceed the qualitative and quantitative expectations of our customers
Resourcefulness - our people are ingenious and imaginative in seeking solutions to issues
Integrity - our people are forthright in all their dealings with internal and external customers and partners
Dependability - the bank's stakeholders can always count on its reliability and loyalty
Empathy - Unity Bank holds itself to the enduring principle of showing respect and compassion to all
Excellence - we seek to create and raise standards in our dealings
Products
Our e-Banking department is strongly positioned with a bouquet of e-products and solutions to help drive our retail banking initiatives. To enhance service delivery we deployed 124 active and functioning ATM machines across the 6 geopolitical zones of the nation. We also have an arrangement to deploy 1000 ATMs jointly with CHAMS. Other products are as listed below;
UnityBank has a functional, fully equipped and staffed customer contact/call centre. This has satisfactorily handled and provided solutions to customer inquiries, prompt response and resolutions to customer’s complaints, after service follow-up calls, hence achieving and giving customers the ‘personal banking feel’
